Job Title: Quality and Compliance Analyst – Malta

Momentum Pensions Group is one of the world’s leading International Pensions providers.
We have a strong focus on our practices, people, products and technology, continuous improvement and innovation set us apart. Supported by a flexible and dynamic approach, we build enduring business relationships that deliver. With a clear focus on technology and innovation backed by a strong set of values, we evolve our services to ensure our offering is as robust tomorrow as it is today. By continually enhancing our expertise we lead the pensions market and are renowned for building long-term client relationships founded on dependable specialist support. We are currently seeking to recruit an experienced, highly motivated Quality and Compliance Analyst within our Momentum Malta office. We are a progressive Company offering the ability to work from home if appropriate.

As a Quality and Compliance Analyst you will be reporting into the Assistant Head of Compliance and assisting in the day-to-day running of the compliance activities to ensure adherence to all applicable regulatory requirements.

Main Responsibilities of the Role:

A key focus of the role is the management of our complaint handling service and compliance.
• Ensure complaints are handled efficiently and expediently, delivering good customer outcomes whilst being managed within the business’s agreed policies and procedures and client requirements.
• Ensure an efficient, professional complaints management service is provided to meet members' needs.
• Drive the management of complaint handling, including investigating, analysing and writing complaints responses, working with the relevant internal and external stakeholders.
• Work with the relevant Head of Functions where required to negotiate claim settlements with individual complainants.
• Application of root cause analysis for complaint cases, identifying lessons learned and areas for change to improve our operational procedures and controls.
• Maintain accurate, appropriate and consistent records of all complaints, including Complaints registers.
• Where applicable, attend Arbitration meetings, assist and coordinate with all relevant stakeholders to ensure that the necessary submissions are prepared and filed within the stipulated timeframe.
• Production of periodic management information and analysis of trends relating to exceptions and identifying areas for improvement. Presentation of MI to the Board and regulatory reporting.
• Keeping abreast with Arbiter settlement publications to identify learning outcomes.
• Dealing with day-to-day compliance enquiries from both internal and external stakeholders.
• Conducting ongoing compliance monitoring according to the AML/CFT Customer Risk Assessment.
• Reviewing and monitoring compliance with Malta Pensions Rules in particular due diligence requirements.
• Keeping abreast with public statements issued by global and local Regulatory bodies and provide impact analysis of any changes.
• Dealing with day to day or ad-hoc requests and enquiries received from Regulatory and law enforcement authorities.
• Participating / leading in compliance related projects and oversight work including the development and implementation of compliance policies and procedures and remediation work.
• Prepare and deliver training intra-company as necessary.
• Assist on data protection matters that may arise, including dealing and coordinating data subject access requests, maintain the requests register, and ensure that that the regulatory time frames are respected.

We are looking for a highly enthusiastic individual with a strong work ethic, who has a solid understanding of Compliance principles, the preferred candidate will have:

Skills Required:

• Previous work experience in financial services.
• Proven and established experience in managing complaint handling.
• Solid understanding of Compliance principles and standards. Technical compliance experience and knowledge if preferable.
• Exceptional research and analytical skills.
• Experience of collaborative stakeholder management at all levels.
• Strong and effective communication skills – verbal and written.
• Influencing and negotiation skills.
• Well organised, able to prioritise key tasks and focus on delivering them under pressure.
• Ability to work independently with minimal supervision but also within a team.
• Excellent attention to detail and accuracy.
• Highly enthusiastic individual with a strong work ethic.
• Flexible approach and positive attitude and communication style.

Experience and Knowledge: The ideal candidate will ideally have worked in the Financial Services Industry for at least 3 years. Knowledge in Regulatory Compliance and AML Legislation is required.

Salary: A competitive remuneration package commensurate with experience and qualification is being offered to the right candidate.

Basis: Full Time

To apply, send a CV together with a covering letter to s.mangani@momentumpensions.com